From Question to Action: Intelligent Maintenance Fulfillment with Joule

Smarter Maintenance Decisions with SAP Joule AI Agents

What if you could check whether a maintenance order can be executed- simply by asking a question?

In our latest demo, we explore how Joule AI Agents can support maintenance planners by combining real-time data, contextual understanding and intelligent recommendations.

Using natural language, the agent:

Retrieves maintenance order details
Evaluates material availability across components
Identifies potential blockers
Suggests next best actions such as procurement or stock transfers
Even evaluates “what-if” scenarios for future planning
Reduce decision time for maintenance execution
Improve operational efficiency by identifying issues early
Enable smarter planning with actionable insights
Simplify user experience through conversational interaction

All of this happens without navigating multiple applications or transactions.

This approach helps customers:

At Neomore, we are actively exploring how SAP Joule and AI agents/skills on SAP BTP can be applied to real business scenarios- from maintenance and finance to enterprise automation.

Our focus is not just on showcasing AI, but on embedding it into meaningful, end-to-end processes that deliver tangible value.

Joule for S/4HANA On-Premise

Neomore has extended Joule intelligence to interact with our internal on-prem S/4HANA system. Built using SAP Build Process Automation and a custom Joule Skill, the solution allows Joule to perform live operations such as:

Fetching installed equipment for a given functional location
Creating maintenance notifications in S/4HANA
Returning real-time results directly to the Joule interface

All of this happens securely through SAP BTP, without any heavy technical footprint.

And whether your backend is S/4HANA or ECC, the pattern remains the same: expose the needed processes via Integration Suite or OData services, orchestrate with BPA, and build the natural-language layer in Joule Studio.

SAP Business AI

SAP Business AI empowers your organization to work smarter and faster by leveraging AI and intelligent agents that truly understand your business processes and data. Built on complete enterprise context, this AI is embedded into every function, driving meaningful impact with insights grounded in your own business data.

Our BTP Expertise

Neomore is the leading BTP partner in Finland. At Neomore, we have extensive experience in SAP BTP solutions, from application development to integration and architecture design. We help our customers to exploit the potential of SAP BTP - fast, agile and customer-oriented.